Know what customers want fixed —
this week.

Upload your feedback from any source. Get themes, sentiment, and a prioritized action plan — not dashboards you'll never check.

Reports in 24 hours
No software to learn
Cancel anytime
Sample Report Preview
insightfromfeedback.com/reports
Q4 Customer Feedback
Export PDF CSV
+42
NPS Score
58% Promoters
26% Passives
16% Detractors
😊 What They Love
Support Team Experience
Product Features
😟 Top Concerns
Response Wait Times
Mobile App Bugs
Score Change +12 pts vs last quarter
📊 NPS & CSAT Scoring
🎯 Theme & Sentiment Detection
📋 Prioritized Action Plans
📈 Trend Tracking Over Time

Works with data you already have

📁
CSV / Excel Upload
Export from any tool — SurveyMonkey, Typeform, Google Forms, Zendesk, Intercom.
Any format Up to 5,000 rows
NPS Surveys
0-10 scores with open-ended follow-ups. Auto-detect promoters, passives, detractors.
Auto scoring Driver analysis
💬
CSAT Surveys
Customer satisfaction data with satisfaction breakdowns and theme extraction.
Auto scoring Sentiment analysis
💭
Open-Text Feedback
Support tickets, reviews, comments — any unstructured text gets organized.
Theme clustering Sentiment tagging
📈
Employee Surveys
Engagement, exit interviews, pulse checks — understand your team.
eNPS tracking Anonymous option
🏢
Vendor Assessments
Security, compliance, financial stability — with automated risk scoring.
Risk scoring Compliance checks

Don't have data yet? Use our 75+ survey templates to start collecting.

See Pricing

From raw feedback to action plan

1

Upload your data

Export from any tool — SurveyMonkey, Typeform, Zendesk, Google Forms, or your own CSV. Or use our built-in surveys to collect new feedback.

2

AI does the analysis

We calculate your score, extract themes from open-text responses, tag sentiment, and identify what's driving satisfaction (or complaints).

3

Get your action plan

Receive a prioritized list of what to fix, what's working, and how you're trending — delivered as a report you can share with your team.

Intelligence for every feedback type

👥

Employee Surveys

Understand engagement, exit interview patterns, and pulse check trends — with anonymity your team can trust.

  • eNPS tracking
  • Anonymous collection
  • Retention risk signals
  • Action recommendations
🔒

Vendor Assessment

Evaluate vendor security, compliance, and financial stability — with automated risk scoring and comparison reports.

  • Automated risk scoring
  • Security assessments
  • Compliance tracking
  • Vendor comparison

Every report includes

📊

Score Calculation

NPS, CSAT, CES, eNPS — automatically calculated with promoter/detractor breakdowns.

🎯

Theme Extraction

AI reads every open-text response and clusters them into themes — no manual tagging.

😊

Sentiment Analysis

Each theme tagged as positive, negative, or mixed — see what's driving satisfaction.

📋

Prioritized Action Plan

A ranked list of what to fix first, based on frequency and impact.

📈

Trend Comparison

See how your score and themes change month-over-month. Track if fixes are working.

📄

Export & Share

Download PDF reports or coded CSV datasets. Share with your team or stakeholders.

Automated Risk Scoring

Evaluating vendors? Our platform automatically calculates risk scores based on vendor responses across security, financial, compliance, and operational categories.

  • Configurable scoring weights by category
  • Automatic risk level classification
  • Track risk changes over time
  • Export-ready reports for stakeholders
See Pricing
Vendor: Acme Software Inc. Low Risk
Security
85/100
Financial
78/100
Compliance
65/100
Operational
82/100
Overall Risk Score 77.5

Two ways to get your insights

Choose "We Do It" for zero learning curve, or "You Do It" for full dashboard access

Send us your data. We deliver the report. No software to learn.

One-Time Report
Validate before you commit
$15 one-time
  • 1 Full Report
  • Up to 1,000 rows
  • NPS/CSAT/CES scoring
  • Theme extraction
  • Sentiment analysis
  • Prioritized action plan
  • PDF + CSV export
  • Trend comparison
  • Delivered in 24 hours
Get One Report

Full dashboard access. Run reports anytime. Track trends yourself.

Pro
For agencies and high-volume teams
$199.99 /month
  • 30 Reports/month
  • Up to 5,000 rows/report
  • Full dashboard access
  • Everything in Starter, plus:
  • White-label PDF reports
  • API access
  • Multi-workspace
  • Team member seats
  • Priority support

Common Questions

What's the difference between "We Do It" and "You Do It"?

"We Do It" = you send data, we deliver a report. No login required. "You Do It" = you get dashboard access to run reports yourself, track trends, and explore data anytime.

What counts as one report?

One report = one AI analysis of one dataset. Upload your CSV, get themes, sentiment, scores, and an action plan. Each upload counts as one report.

Can I collect feedback too, or just analyze it?

Self-serve plans include survey collection with 75+ templates. "We Do It" plans are analysis-only — bring data from any source.

Is there a contract?

No contracts. Monthly plans cancel anytime. One-time reports are just that — one time.

Ready to know what your customers want fixed?

Upload your first dataset and get your action plan in 24 hours.

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